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Affordable Excellence |
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Whether assisting your hotel guest or employees, Shilo Inns Suites Hotels
believes in exceptional customer service. To ensure that we maintain the highest level of
professionalism, we invest a great deal of time into telephones operations and sales
training.
- Dedicated in-house training facility
- 40 hours of initial computer and hotel sales training
- Recurrent call handling, selling skills and customer service skills training
- Formal call monitoring program
- Scheduled call quality and service reviews
- Continual coaching and counseling sessions
- Incentive programs for well performed job duties
- 24-Hour, 7 days a week operations
- Dedicated call operation team leaders
- Call forecasting used for essential
coverage scheduling and overhead cost savings
- Dedicated group coordinator sales
specialists handle arrangements from initial inquiry through confirmation of group
bookings
- Group sales and group denial reports
- Travel agent production
- Weekly call summary and booking
activity
- Monthly property statistics, business
source and lost business
- Market code/Rate plan
- Lost business comments
- Future lost business
- Future availability
- Average daily rate
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